About Us

Why Srp Tourism.?

Our mission is to provide quality service to our clients and bundle exclusivity in our services. Our team members at srp Tourism. diligently and with their enriched knowledge and industry experience and strive to benefit our Clients, our Patrons!

At the risk of sounding a little too proud, we have no qualms in acknowledging ourselves as one of the best in the industry, especially when it comes to facilitation of inbound tours in India. To put it simply, we know what our guests anticipate and, more importantly, we know what it takes to satisfy them.

CORPORATE INFORMATION:

Srp Tourism, is a proactive travel organization operating in the Indian tourism industry since 2014. We are a professionally managed, closely held agency whose transaction level operations are executed by a team of professionally qualified professionals, who are well versed with the complexities of Travel & Tourism Trade in India. Our customer service team has a cumulative experience of 250 man-years in tourism industry. The team is well aware and equipped to cater to requirements of various market segments and understands the nuances of tourism in India. Srptourism.com is an extension of our travel initiative providing the travelers interested in visiting India, all travel services under one roof.

WE KEEP THE RIGHT COMPANY!

Srp Tourism is recognized by the Ministry of Tourism, Government of India, as a tour operator and travel agent. Apart from the official recognition, we are also proud to be associated with some of the national and international premier agencies in travel and tourism industry. These affiliations give Indian Holiday the credibility of being a serious player in travel business and help it get higher access to the resource and knowledge base of these professional bodies.

Srp Tourism. is a member of:-

Indian Association of Tour Operators (IATO) –    IATO is the premier trade body of inbound Tour Operators in India who strive for the growth of Indian tourism industry and strive to provide quality services to our visitors.

The American Society of Travel Agents (ASTA) – ASTA is the world’s largest association of travel professionals. Their members include travel agents and the companies whose products they sell, such as tours, cruises, hotels, car rentals, etc. They are the leading advocate for travel agents, the travel industry and the traveling public. The ASTA logo is recognized around the world as a symbol of professionalism and integrity.

Participation at International Travel Fairs

For the last 8 years, Srp Tourism. (SRP) has been participating in international travel marts and exhibitions. These exhibitions have proven to be an effective platform for the company to interact with its clients and travel partners abroad; thus emphasizing and reiterating its presence in the international travel scenario.

OUR SERVICES:

Kindly note our body of work is not restricted to the services mentioned below. At SRP, we like to push the envelope. So every time you call us, you add yet another service to our repertoire of work. Broadly, our services may be defined as under:
Tours to India
We have been operating a variety of activity-based tours for our Groups and Individual tourists and have been able to mastermind them with great deal of efficiency offering cultural interactions and an array of insider experiences that translates into unique guest experiences.
The company specializes in inbound tours and offers a host of tourism related services to inbound tourists in the India and neighboring countries like Nepal, Bhutan, Tibet, and Sri Lanka. Various tours we offer are as below:

Other travel related services offered by us are:

Hotel Booking for India:

Individual or group booking in any hotel of any category and in any part of Indian subcontinent can be provided instantly. Owing to our very good connections with the hotels in almost every part of the country, we are always in a position to offer very lucrative discounted rates to our clients. Please enter our hotel query form and just let us know the name of city and category of hotel and wait for some time. Our professionals will get back to you within 24 hours with a number of suitable options bespoke to your needs.

Itinerary Planning and Tailor Made Holiday

We at SRP Tourism have long been helping our guests with necessary arrangements in many exciting programs, and we shall take pleasure in doing so for you at any given point of time. All we need is your traveling dates & approximate budget. Rest all leave to us.

Car Rental Services:

We have a large fleet of cars / coaches at our disposal, and having the fleet itself is not enough, we need to see that we use the best transport services for our clients, and provide them a good value for their money; hence we have maintained a separate department taking care of all our transport requirements.
We would love to entertain you as our guests throughout your Indian sojourn. Our customer support services are available 24/7. You may choose to correspond through phone, fax or e-mail and expect a prompt revert from us. We’ll be waiting!

PAYMENT PROCEDURE

PAYMENT PROCEDURE FOR DOMESTIC CLIENTS

1. ONLINE CREDIT CARD PAYMENT (American Express / Master Card / Visa / Discover / Diners)

2. ONLINE DEBIT CARD PAYMENT (Master Card / Visa / Maestro)

3. OFFLINE CREDIT CARD PAYMENT (American Express / Master Card / Visa / Discover/ Diners)

4. BY CASH / CHEQUE / DEMAND DRAFT / BANK TRANSFER (RTGS/ NEFT)

PAYMENT PROCEDURE FOR INTERNATIONAL CLIENTS 

1. PAYMENT PROCEDURE FOR INTERNATIONAL CLIENTSONLINE CREDIT CARD PAYMENT (American Express / Master Card / Visa / Discover / Diners)

2. ONLINE DEBIT CARD PAYMENT (Master Card / Visa / Maestro)

3. OFFLINE CREDIT CARD (American Express / Master Card / Visa / Discover / Diners)

4. BANK / TELEX TRANSFER

    

    

   

Srp Tourism deeply respects as well as zealously safeguards your privacy. Our standardized privacy policy ensures that all personally identifiable information (any information, such as name, address, and telephone number that may identify you) that you leave on our network of websites are secure with us.

You may also browse our site network without leaving any personal information. Although we do track the Internet address of the people, who visit us, for the purpose of analyzing statistics and understanding trends this does not include any personally identifiable information. So you may browse our site network remaining completely anonymous.

Srp Tourism. will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others).

Some information (such as, your name, travel date etc) are shared with our suppliers (such as, hotels, transporters etc) for purposes of confirming your registration and providing the service you require.

We at Srp Tourism condemn unauthorized access and improper use or disclosure of your personal information and have strict policy guidelines and technology with security features to prevent the same.

In case of any alteration / amendment in our privacy policy, the same would be posted here along with new dates to be effective from.

Should you require any further info on Privacy Policy of Srp Tourism., please send us an email support@srptourism.com with ‘Privacy Policy’ in the subject field. Srp Tourism. will try to respond to all reasonable concerns or inquiries within five business days of receipt.

User Agreement
ACCEPTANCE OF TERMS.

1.1 Srp Tourism. website (“Website”) is an internet based travel portal owned and operated by Srp Tourism. a destination management company incorporated under the laws of India, with its registered offices at Chennai, Coimbatore and Madurai .

HEAD OFFICE, 

SRP TOURISM.
No. 05 Kalaignar Street, Anna nagar,
Pammal,
Chennai -600075
Phone : 0091 44 355 36832

BRANCH OFFICE Coimbatore

8, Ellaithottam Road,
Peelamedu 
Coimbatore-641004
Phone : 8098 333 533

1.2 Through the Website, Srp Tourism. shall provide you (“User”) travel-related information, pricing, and reservations for hotels, holiday packages, airlines, car rentals across India (“Services”), as more particularly described and defined in the terms of service (“TOS”) relating to such Services. These Services may be availed by the User, his family members, relatives and friends in India at any time during the year through vendors (“Service Providers”).

1.3 This User Agreement (“Agreement”) elaborates the terms and conditions on which Srp Tourism. shall provide the Services to the User through its website networks. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified from time to time by Srp Tourism. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

1.4 Transaction on the SRP TOURISM Websites network is offered to the User on condition of acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. It is clarified that use of the Website (site network) by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. In case of disagreement with terms, conditions and notices or any part of the same, the User must not transact on the Website.

1.5 Additionally, the Service Provider may provide terms and guidelines that govern the service(s) offer or a particular feature of the same or the operating rules and policies applicable to each Service (for example: tour package, hotel reservations, flights etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers’ fare rules or contract of carriage. In the event of conflict between part/whole of the terms, conditions and notices contained in this Agreement (TOS) and the additional/other terms and guidelines specified by the Service Provider the latter terms/guidelines shall prevail.

1.6 Srp Tourism., at its sole discretion, Reserves the Right Not to Accept Any Order Placed by the User through the Website without assigning any Reason Thereof. Any Contract To Provide Any Service By Srp Tourism. is Not Complete until Full Money towards the Service Is Received from the User and Accepted by Srp Tourism.

Modification of Terms.

1.7  Srp Tourism. reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

PRIVACY POLICY.

1.8 The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Srp Tourism. in respect of the Website, The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User.

1.9 The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service.

1.10 The User further agrees and undertakes not to reverse-engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the name of Srp Tourism is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

1.11 Since Srp Tourism. acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Srp Tourism. be liable for the services provided by the service provider.

1.12 Although Srp Tourism. makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Srp Tourism. is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the service providers.

1.13 Srp Tourism. does not, by offering travel related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.

Use of Communication Services.

1.15 The Website may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as “Communication Services”). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not:

(a) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

(b) Publish, post, uploads, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

(c) Upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents;

(d) Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;

(e) Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;

(f) Conduct or forward surveys, contests, pyramid schemes or chain letters;

(g) Download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner;

(h) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

(i) Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service;

(j) Violate any applicable laws or regulations for the time being in force in or outside India; and

(k) Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

1.16 Srp Tourism. has no obligation to monitor the Communication Services. However, Srp Tourism. reserves the right to review materials posted through Communication Service and to remove any materials in its sole discretion. Srp Tourism. reserves the right to terminate the User’s access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Fees Payment.

1.17 Srp Tourism. Reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Srp Tourism. Services. Srp Tourism. further reserves the right to alter any and all fees from time to time, without notice.

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Srp Tourism. Services.

1.18 Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party’s under id and password for any purpose whatsoever without proper authorization from such party.

1.19 User is responsible for the security of his password and for all transactions undertaken using the same through our service. The Password entered by the user is transmitted in one-way encrypted form to our database and stored as such. Thus the Password will not be known even to Srp Tourism. User confirms that he is the authorized holder of the credit card or the original account used in the transactions on the Srp Tourism. websites. Srp Tourism. will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using Srp Tourism. Services.

1.20 The user also agrees and undertakes to immediately notify Srp Tourism. of any unauthorized use of the user’s password or user id and to ensure that the user logs off at the end of each session at the website. Srp Tourism. shall not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement.

1.21 The User also agrees to:
(a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form (“Registration Data”) on the Website, and

(b) Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or Srp Tourism. has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Srp Tourism. has the right to suspend or terminate the User’s registration and refuse any and all current or future use of the Website and/or any Service.

User’s Obligations & User Account.

1.23 Srp Tourism. may at any time in its sole discretion reinstate suspended users. once the user have been indefinitely suspended the user may not register or attempt to register with Srp Tourism. or use the website in any manner whatsoever until such time that the user is reinstated by Srp Tourism. notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, Indian Holiday Pvt. Ltd. reserves the right to recover any amounts due and owing by the user to Srp Tourism. and/or the service provider and to take strict legal action as Indian Holiday Pvt. Ltd. deems necessary.

Termination of Agreement & Services.

1.24 Either the User or Srp Tourism. may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

1.25  The User agrees that Srp Tourism. may under certain circumstances and without prior notice, immediately terminates the User’s user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

1.26 This Agreement may be terminated by either the User or Srp Tourism. through a written notice to the other.Srp Tourism. shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User’s only recourse is to, immediately:

a) Discontinue use of the Website/Service; and

b) Notify Srp Tourism. of such discontinuance.

1.27 Upon termination of the Service, User’s right to use the Website/Services and software shall immediately cease. The User shall have no right and Srp Tourism. shall have no obligation thereafter to execute any of the User’s uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User’s registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.

Payments Procedure.

1.28 Online Card Payments Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your Internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction(s).

1.29 Security The payment gateway on www.srptourism.com, as a Verisign Certified interface provided CUB Bank, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Srp Tourism. offers you the highest standards of security currently available on the Internet so as to ensure that your transaction experience is private, safe and secure.

1.30 Payment Declination If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Srp Tourism. 72 hours prior to the time of departure; else, the order is liable to be cancelled.

1.31 Password You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to Srp Tourism. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the Srp Tourism. services. Srp Tourism. will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using Srp Tourism. Services.

1.32 Transaction confirmation You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact Srp Tourism.

Clauses.

1.33 INTERPRETATION OF NUMBER AND GENDERS The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to this Agreement as a whole.

1.34 GOVERNING LAW this agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of New Delhi.

NOTICES.

(d) Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

Terms & Conditions for Inbound and Domestic Tour.

All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to M/s. Srp Tourism.

Terms & Conditions for Inbound Tours.

Booking:

On confirmation of booking your contract is with M/s Srp Tourism. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.

Payment:

For the services contracted, a minimum deposit of 25% of the total cost is to be paid by you to M/s Srp Tourism. The deposit is required to hold the booking on confirmed basis.

Balance Payment:

Balance payment is to be made 15 days prior to the date of start of services. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.

Note: Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be made at the time of booking itself.

Mode of Payment:
For Domestic and International clients

Domestic clients can make payment using any of the following methods:-

By Online Payment Gateway system through (American Express / Visa / Master Card / Discover / Diners Club).
By Debit Card verified by Master/ Visa / Maestro.
By Offline Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
By Cash / Cheque / Demand Draft.
By Bank Transfer (RTGS & NEFT).

International clients can make payment using any of the following methods:-

By Online Payment Gateway system through (American Express / Visa / Master Card / Discover / Diners Club).
By Debit Card verified by Master / Visa / Maestro.
By Offline Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
By Bank / Telex Transfer to our Bank A/c.
In case of payment through credit/ debit card, the bank charges (3% extra) – would be levied over and above the total amount.

Note:

All payments should be free and clear of any withholding tax and deduction.
Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Payments Procedure.

All payments are to be made in name of M/s Srp Tourism.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :

60 days & prior to arrival – 10% of the tour/service cost.
59 days to 30 days prior to arrival – 20% of the tour/service cost.
29 days to 15 days prior to arrival – 25% of the tour/service cost.
14 days to 08 days prior to arrival – 50% of the tour/service cost.
07 days & less, prior to arrival or no show – NO REFUND.
Please note –

1. Irrespective of above mentioned cancellations slabs – incase of cancellation of tour / travel services after the booking is made with us – a minimum 10% service charges would be applicable.

2. In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

3. For high peak season bookings (from 20th Dec to 15th Jan) – please note that if the booking for high peak season is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation.

Refund.

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

Arrival and Departure Policy:

Check-In Timings: 1200 – 1500 Hours

Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check-Out Timings: 1000 – 1200 Hours

Late check-outs are available on request and subject to availability / Payment.

Extra Usage of Vehicle:

Please note that the cost of extra usage of vehicle (cars / coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed until unless it is mentioned in the detailed itinerary / services.

Our liabilities & limitations:

Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.

Srp Tourism. rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such change – the rates quoted by us before modification can be changed by us according to the modifications by hotels or airlines.

Srp Tourism. and its associates acts only in the capacity of an agent for the hotels, airlines, transporters, railways & the contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us – are issued subject to terms & conditions under which these services are provided by them. The tickets, coupons or passage contract in use by carrier / hotel or other contractors rendering services shall constitute the sole contract between the Clients and such contractor.

Srp Tourism. – itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail.Srp Tourism. reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice in the interest of the trip, participants’ safety, comfort and general well being without making any rebate, allowance or refund and extra cost, if any, would be payable by the client.
Srp Tourism. shall not be responsible for any delay or change in programme or expenses incurred or special / consequential loss, injury and damage – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Clients shall be liable for the liability or extra expenses incurred by him / her as a result of the forgoing causes.

Srp Tourism. shall not be responsible and shall not accept any liability towards the Clients or his/her legal representative for any loss of property or damages resulting from death or injuries including loss of services which the Clients may sustain on account of act, negligence or default by any transportation Company, hotel agents or any other body of persons, its agents or service providers providing such services or facilities or arising out of or while engaged in any tour, means of transportation or other services, whether due to ownership, maintenance , use, operation or control of any automobile, bicycle, boat, motor, or other vehicle in common carrier or otherwise and whether due to its or there negligence or otherwise or regardless of how caused. Clients using sporting equipment, bicycles, sailing boats, scuba diving gear, hired or supplied by hotels or rental bodies shall do so at their own risk.

Srp Tourism. do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.

Srp Tourism. reserves the right to cancel any services in case it deems that the tour, trip or passage is impracticable for any reason or should circumstances warrant such action, upon refunding the value thereof and the Client shall not have any other or further claim against the company by any reason thereof.

Srp Tourism. reserves the right to refuse to carry out its contract with any person whom it may consider to be undesirable in its absolute discretion and it shall not be required to show any reason for doing so.

All disputes arising in connection with this Agreement shall be referred to an Arbitrator to be appointed by Srp Tourism. All such disputes shall be subject to the jurisdiction of Delhi (India) Courts only. The laws of India shall govern the validity, interpretation, construction, performance and enforcement of these terms and conditions.

Booking & Payments

Booking will be accepted for reservation at least minimum of 7 working days prior to the first check-in-date. Should the booking be required for the check in within 5 working days then a deposit for 01 night stay or Rs 10000 which ever is more is required. (during high season full payment required to secure the reservation). In some cases we might require upto 100% payment in advance.
Whilst making the booking all accurate details are required.
No amendments allowed after commencement of travel.
All booking must be made on pre-payment basis (i.e. must be paid in full in India before the passengers departure & in foreign currency as indicated in the manual & adhering to the RBI guidelines/rules/circulars issued by the concerned authorities & also include provisions of FEMA 1999.
Payments in INR/Foreign currency must be accompanied by the original passport & tickets of all the passengers traveling.
All rates are subject to a revision if there is a fluctuation in the currency rates.
All rates, terms & conditions are subject to change without notice.
There could be variation of policies for the booking/reservations made by the hotel management during the peak season/ trade fair/New Year/ Christmas Eve, Public holidays etc.
Passenger need to return the duly complete printed booking form singed along with an initial deposit of Rs. 10000 in order to confirm his reservation.

Cancellation Policy

Should you be forced to amend/cancel the confirmed booking you must fill and sign the amendment/cancellation advice which will entail cancelling your particular reservation, thereby the cancellation charges apply. Should you wish to cancel any part of a confirmed booking/reservation all such cancellation must be advised in writing. Given below is the cancellations policy.

Cancellation charges per person:
21 days prior to the departure of the tour 10% of the total tour cost.
20-15 days prior to the departure of the tour 50% of the total tour cost.
14-8 days prior to the departure of the tour 70% of the total tour cost.
7 days or less prior to the departure for the tour or a ‘No Show’, 100% of the total tour cost.
Cancellations / Amendments, made whilst on tour, 100% of the total tour cost.
Refunds
Refunds will be made only in India in INR only as per RBI regulations.
Refunds (if any) for amendment and/or cancellation will be paid directly or by the preferred sales agent through whom you have forwarded the booking to us.
It would take at least 30 days to process the refunds and there is no refund payable for any unutilized services (E. g: meals/entrance fees/sightseeing etc.)
There will be refund for cancellation of reservation after commencement of travel.
Not Included in the Tour Cost
The cost of gratuities, insurance sightseeing, excess baggage charges, laundry, drinks, tips, airport taxes, meals except where indicated and items of personal nature are not included in the tour cost.

High Season / Trade Fairs / Festivals
Special conditions shall apply for booking high season/trade fairs/festival which will be advised at the time of booking.

Scope of Activity
We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel transporter or any other facility as mentioned in the manual. We take care in selecting all ingredients in a clients holiday, But because we only select and inspect them and have no control in running of them, we cannot be held responsible for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hoteliers, airlines, shipping companies, coach owners/coach operators who are the company’s independent contractors arising outside our normal selection and in special process.

Hotel Check In and Check Out Timings
Normally the check in is 1400 hrs at all hotels worldwide and the check out time is 1200hrs. Early check in and late check out is always subject to availability at the hotel and can never be guaranteed under any circumstances. Should the clients be arriving early in the morning and be requiring the room on his/her arrival, the room confirmation must be requested for the previous night.

Other Terms:

Client’ means the personal/persons in whose name or on whose behalf the booking is made.
‘Company’ means Srp Tourism.
Independent contractors means “Hotelier/Hotel Owners”, Owner of any airline or shipping company or railway, ferry boat owner/operator/coach owner/or any other person who has been selected by the company to render service to the client. No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition.
The company shall in no circumstances, whatsoever, be liable to the clients for: Any death, personal injury, sickness accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or nay misadventure however caused.

Any act, omission, default or independent contractor or other person or nay servant or Agent employed by them who maybe engaged or concerned in the provision of accommodation, refreshment, carriage facilities or services for the client or for any other person travelling with him howsoever caused.

The temporary or permanent loss or damage to baggage or personal effects howsoever caused in this condition the expression “howsoever caused” includes negligence on the part of any person.
No liability on part of the company arising in any way out of this contract in respect of any tour, holiday, and excursion facility, shall expect the total amount paid or agreed to be paid for the holiday and shall in no case include any consequential loss or additional expense whatsoever.
If the clients has any complaint in respect of the service provided any of the Independent Contractors, the client shall immediately notify the same in writing to the independent contractor and with a copy to IHPL Office where the booking had been made on his return. This will enable our company to take up the matter with the independent Contractor so that in future other clients do not face any difficulty.
Each of these conditions shall be severable from the other. If any provision where invalid, illegal or unenforceable then the remaining provision shall nevertheless have full force and effect.
The foreign exchange payments are subject to RBI/GOI rules & regulations.
Tips are mandatory in Europe.